Return and Exchange Policy

We strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. In such cases, we are pleased to offer a 30-day return or exchange policy.

Returns

Eligibility: Items are eligible for return within 30 days of receipt, provided they are in their original condition, unused, and in their original packaging.

Final Sale Items: Items marked Final Sale are not eligible for return, exchange, or refund.

Process: To initiate a return, please contact us at support@zoss.media with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Restocking Fee: Approved returns are subject to a 10%,(minimum $5, maximum $25), which will be deducted from your refund regardless of the reason for return. The restocking fee helps cover processing, inspection, and repackaging. Exceptions: The restocking fee will not apply if the return is due to our error (incorrect item shipped) or a verified defective item.

Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days, minus the restocking fee (if applicable).

Exchanges

Eligibility: If you need to exchange an item for the same item in a different style or color, it must be done within 30 days of receipt. The item must be in its original condition, unused, and in its original packaging.

Final Sale Items: Items marked Final Sale are not eligible for exchange.

Process: To initiate an exchange, please email us at support@zoss.media with your order number and the details of the item you wish to exchange. We will provide you with further instructions on how to proceed.

Shipping

Customer Responsibility: The customer is responsible for paying for their own shipping costs for returning or exchanging an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.

Additional Information

Please note that certain types of items may be exempt from being returned. We do not accept returns or exchanges for custom orders, perishable goods, hazardous materials, or Final Sale items.

If your return or exchange is due to our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs and the restocking fee will not apply.

We are committed to ensuring that your experience with us is smooth and satisfactory. If you have any questions about your order, our return and exchange policy, or need assistance with a return or exchange, please do not hesitate to contact us at support@zoss.media.