Warranty & Repair
We take pride in the craftsmanship and quality of every product we design and manufacture. While our gear is built to perform, we know that things happen. That’s why every product comes with a 1-year warranty to cover any issues related to craftsmanship.
Warranty Coverage
Duration: All products are covered by a 1-year craftsmanship warranty from the date of delivery.
What’s Covered:
- Manufacturing defects
- Material or workmanship failures
- Structural issues under normal use
- Battery or charging failures
What’s Not Covered:
- Normal wear and tear
- Accidental damage, misuse, or modifications
- Cosmetic scratches, fading, or fabric wear over time
- Damage from third-party accessories or misuse
How to Submit a Warranty Claim
Step 1: Contact us at support@zoss.media with your order number, a description of the issue, and clear photos.
Step 2: We’ll review your claim and let you know if it qualifies under the warranty.
Step 3: If approved, we’ll repair or replace the item at no cost. In some cases, we may request the original item to be returned before issuing a replacement.
Repair Services
Out-of-Warranty or Accidental Damage? We’ve still got your back. If the issue falls outside of warranty coverage, we’ll offer affordable repair or replacement options when possible.
To request a repair, email support@zoss.media with your order number, a description of the issue, and photos.
Shipping
Customer Responsibility: Customers are responsible for shipping the item to us. If the warranty claim is approved, we’ll cover the return shipping of the repaired or replaced item.
Tip: Use a trackable shipping method to ensure we receive your item.
Additional Info
We’re committed to supporting the creators who support us. If you’re unsure whether your issue qualifies or just need help fixing something, don’t hesitate to reach out we’re here to help.
For any questions or assistance, email support@zoss.media.