Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our site.

What We Collect

When you interact with our store, we may collect:

• Personal Info: Name, email, shipping/billing address, phone number, and payment details
• Order Info: Items purchased, order value, and cart activity
• Device Info: IP address, browser type, time zone, pages viewed, and cookies
• Marketing & Analytics Info: How you found us, what products you viewed, and interactions with our ads or emails

How We Use It

We use this information to:

• Process and fulfill your orders
• Provide customer support
• Improve and personalize your experience
• Prevent fraud or misuse
• Send emails about orders, new products, or updates (only if you opt-in)
• Show relevant ads on platforms like Facebook, Instagram, and Google based on your activity (retargeting and lookalike audiences)

Third-Party Tools

We work with trusted partners that help us run our business, including:

• Shopify (our ecommerce platform)
• Payment processors (to securely handle transactions)
• Shipping providers (to deliver your orders)
• Marketing and analytics platforms (like Google Analytics, Meta/Facebook Ads, Klaviyo)

These platforms may use cookies and similar technologies to help us understand user behavior and improve our marketing.

Cookies

We use cookies to:

• Remember your cart
• Analyze site usage
• Serve relevant ads
• Improve speed and functionality

You can disable cookies in your browser settings, but some features may not work as intended.

Your Rights

If you’re in regions with data privacy laws (like California or the EU), you may have the right to:

• Access, update, or delete your personal data

• Opt-out of certain types of data tracking or communication

You may opt out here.

Data Retention

We keep your order and account info for record-keeping unless you request deletion.

Updates

We may update this policy occasionally. Any major changes will be posted here with the date.

Still Have Questions?

Email us at support@zoss.media. We’re happy to help.